Member News

FSB Promotes Client Experience Program Manager
Franklin, NH
03/14/2016 10:02 AM
 

Franklin Savings Bank announced today the promotion of Taylor Laro to client experience program manager in the Bank’s retail division.

 

In her new role, Laro will be responsible for working with the Bank’s business units to evaluate and improve current client experience, as well as ensure the client experience is at the forefront of decisions that are made in the achievement of goals. In addition, she will continue to have oversight of the daily operations and marketing for the Bank’s customer loyalty rewards program, Buzz Points.

 

“Taylor has proven to be a valued and integral addition to the FSB Team,” said Ron Magoon, Franklin Savings Bank President & COO. “When she joined the bank, we had 40 local preferred merchants in our Buzz Points program. Since then, she has signed up 17 additional local businesses into the program and has assisted them with developing special offers to promote their establishments to our clients.”

 

Laro joined FSB in August 2015 as retail business services and Buzz Points program coordinator.  Prior to joining FSB, she was a residential real estate closing agent with Sessler Law Office, PLLC in Franklin. She has a BA in political science from Saint Anselm College located in Manchester, NH.

 

A resident of Boscawen, Laro enjoys spending time with family, reading and traveling. She also relishes finding and supporting local businesses throughout the Central Lakes Region.

 

Established in 1869, Franklin Savings Bank is an independent, mutually-owned community bank, offering a full array of commercial lending, retail banking and investment services throughout the Central Lakes Region and southern New Hampshire. Headquartered in Franklin, the Bank has offices in Bristol, Boscawen, Tilton, Laconia and Gilford, as well as an office in Bedford for business lending. Franklin Savings Bank also offers investment, insurance and financial planning services through its wholly-owned subsidiary, Independence Financial Advisors, from offices in Franklin, Bedford and Rochester, New Hampshire. As a recognized leader in providing the latest in financial services technology, Franklin Savings Bank remains committed to serving the needs of businesses, families and the communities it serves, through a dedicated team of employees, a diverse line of financial products and services, and continued investment in emerging technology.

 

You can learn more about Franklin Savings Bank by calling 1.800.372.4445, or visiting www.fsbnh.com, www.facebook.com/franklinsavingsbank, or www.linkedin.com/company/franklin-savings-bank.

Reference
Dawn Beers
934-8358
 
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